In the News

Awards
Articles
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Awards

Archway Wins 2023 MX Award

MX 2023 Innovator
Archway wins the Experience Transformation Innovator award
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Archway Is NXTSTAGE's 2023 Fintech Finalists

Archway is NXTSTAGE's 2023 Fintech finalists
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WaFd Wins 2023 Stevie Awards

2023 Stevies Award
WaFd wins Gold in Best Use of Technology in Customer Service.
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WaFd Wins 2022 CX Innovator Award

WaFd win Talkdesk's CX Innovator Winner in North America
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WaFd Wins Ping Identity's Identity Innovation Champion Award

WaFd is migrating to an all-cloud Customer Identity and Access Management solution and improved customer experience by providing frictionless authentication.
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WaFd Wins Mendix's Innovation Award

WaFd built a personalized experiences based on a customer's identity and behaviors, providing functionality that the white-label solutions did not provide.
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Articles

WaFd Bank Transforms Contact Centers Using Conversational AI on AWS

WaFd Bank Transforms Contact Centers Using Conversational AI on AWS
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WaFd Unites 200K Customer IDs and Prevents Attack with PingOne on AWS

WaFd has unified roughly 200,000 customer IDs to date and onboarded three-quarters of its vendors.
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Award-Winning Innovation for Digital-First Banking Using Talkdesk and Amazon Lex

Lower Wait Times and Happier Agents.
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WaFd Bank And AWS Improved Phone Contact Center

WaFd wants to improve the customer experience in its contact center by using conversational artificial intelligence (AI) for customers.
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Archway Makes Banking Innovation Accessible with Mendix and AWS

Spun out from the innovation lab of a regional bank, Archway Software provides adaptable banking solutions built on enterprise-grade technologies.
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When the CEO of AWS shouts out our solution #ftw

AWS CEO shouts out Archway Software via Twitter
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TalkDesk: How AI for credit unions helps delivers a winning member experience

How AI for credit unions helps delivers a winning member experience...
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VentureBeat covers Archway Software’s conversational AI solution

How WaFd embraced Amazon Lex’s conversational AI to improve and speed up telephone banking
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Webinars

Customer Success: AWS and Salesforce Native Integrations

Hear how customers across verticals are building tightly integrated applications on Salesforce and AWS.
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AWS re:Invent session demos our WaFd bank solution

Join this session to learn how Washington Federal (WaFD) bank uses AWS conversational AI solutions and Talkdesk.
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Podcasts

Archway Software president, WaFd CTO offers preview of panel at Bank Automation Summit US 2023

Listen as Dustin Hubbard discusses the launch of Archway Software and his plans for next week’s Bank Automation Summit U.S.
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Consumers gravitate toward AI-driven banks

Consumers gravitate toward AI-driven banks
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